Refund policy
Verodial – Refund & Return Policy
We want you to be happy with your watch. If you are not, this is how returns and refunds work.
Return & Exchange Period
You may request a return or an exchange within 30 days of receiving your order.
To be eligible for a return:
- The watch must be unused and in the same condition you received it
- Protective films and tags should still be in place
- It must be returned in its original packaging, where possible
- Proof of purchase (order number) is required
Damaged, Defective or Incorrect Items
If your watch arrives damaged, defective or is not the item you ordered, please contact us within 7 days of delivery with your order number and photos, so we can resolve it quickly. Defects that appear later are covered by our warranty (see our Terms of Service).
How to Start a Return
Contact our support team at support@verodial.com with your order number and the reason for the return. We will reply with the return instructions and the return address. Please do not send a watch back without contacting us first, as we cannot match unannounced parcels to an order.
Refunds
Once your return is received and inspected, we will email you to confirm whether the refund is approved.
Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few more days to appear on your statement.
Exchanges
If you would prefer a different model or colour, tell us when you contact support. Exchanges follow the same conditions as returns and depend on availability.
Return Shipping
Return shipping costs are paid by the customer, unless the watch arrived damaged, defective or incorrect. In those cases, we cover the cost.
Your Statutory Rights
If you are a consumer in the European Union or the United Kingdom, you also have a legal right to cancel your order within 14 days of receiving it without giving a reason. Nothing in this policy limits the rights you have under the consumer law of your country.